Shipping policy

Thank you for shopping with Curated by Kubes! We are committed to creating high-quality personalized products and delivering them to you as quickly as possible.

Order Processing

All Curated by Kubes products are made to order. Please allow 3–7 business days for processing and customization before your order is shipped.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

Canada

  • Standard Shipping: 3–10 business days
  • Expedited Shipping: 2–5 business days

Please note that shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery destination, package weight, and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website or social media channels.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information, if available.

Please allow up to 48 hours for tracking information to update.

Personalized Products

Because our products are customized specifically for each customer, it is important that all names, dates, and personalization details are entered correctly when placing your order.

Curated by Kubes is not responsible for delays or replacement costs resulting from incorrect information provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our control.

Curated by Kubes is not responsible for:

  • Lost or stolen packages marked as delivered
  • Delays caused by shipping carriers
  • Weather-related delays
  • Customs delays on international orders

If you experience an issue with delivery, please contact the shipping carrier first. We will gladly assist where possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Curated by Kubes
📧 Email: info@curatedbykubes.com
📱 Instagram: @curatedbykubes

Thank you for supporting our small business. We appreciate every order and the opportunity to create something special just for you.